Support

Contact us

Email joe@heathrowdigital.com for help, privacy requests or a security concern.

Tell us what you were trying to do, what happened, and whether you were using the website or iPhone app. Include your device and app version if you know them. Please do not send passwords, parent PINs or unnecessary information about children.

Can’t sign in?

Open Login, enter your email address and choose Forgot password. Check your spam folder for confirmation or recovery messages. Use the same email address that received your family invitation.

Joining an existing family

Ask the family owner to invite you from the Parents area. Accept the invitation using the invited email address. Linking a child login to an existing child profile keeps that profile’s history. A shared device connection is different from a personal account.

Photos and storage

The app stores family records on our hosted service, so a full iCloud account does not prevent signup. Photos are resized before upload. Each family can store up to 100 photos or 25 MB, including photos kept for Undo, and add up to 20 photos per hour. Unused photos are cleaned up after 30 days. Contact us if you need help with a storage limit.

Family plan and purchases

The planned family subscription is US $29.99 per year with a one-month free trial for eligible Apple Accounts. Billing is not active during prelaunch testing. When subscriptions launch, the family owner can start a plan or use Restore purchases from Account in the iPhone app. One plan covers the parents and children connected to that family.

Use the same Apple Account and Family Motivator login used for the purchase. Manage or cancel billing in Apple Subscriptions. For an Apple refund request, visit Apple’s purchase support. See the subscription terms for details.

Delete an account

Go to Account and choose Delete account. You can do this from the website or iPhone app. You will see which families or child profiles are affected before you confirm. Save the confirmation link to check that cleanup has finished.

New to Family Motivator?

The parent guide explains how to set up your family, create goals, review activities and use rewards. Our privacy policy explains how family information is handled.